FAQ

Q: How do I join the Eaton Certified Contractor Network?

A: Joining the Eaton Certified Contractor Network is easy. 
Are you a electrical contractor that performs renovation or service work?

Are you looking to partner with a manufacturer in an effort to provide clients with an increased level of confidence about your already stellar work?

Are you looking for ways to give you and your technicians an advanced level of technical training?

Do you want to separate yourself from the other electrical renovation and service contractors in your area?

If you answered yes to the above questions, then you need to become a member of the ECCN.  Please apply today.

After registering your company to be a part of the Eaton Certified Contractor Network, you will receive an email confirming your enrollment and you can begin taking advantage of the web-based training and learn more about the Eaton line of residential products. 

If you have any questions, feel free to contact us.

Q: What do I get when I join the Eaton Certified Contractor Network?

A: After joining the Eaton Certified Contractor Network, you will receive marketing and business tools created with you and your business in mind.
These tools include:

An initial certification course to increase your knowledge on market opportunities, Eaton products and their value to your clients, consultative selling and service standards.

Access to a member’s only web portal that contains:

Customizable business tools and marketing tools

ECCN university – a wide array of courses are available for all employees to take in order to sharpen business skills.

ECCN welcome Kit  - This welcome kit was designed to help you increase your business and includes:

Circuit breakers

Complete home surge protection

AFCI combo receptacle

Assorted wiring device products

Product literature

ECCN uniform patches

Vehicle ID (magnet / vinyl)

Exclusive access to Eaton product personnel

A presence on the Eaton website for referrals and leads.

As membership grows in your area, look forward to joint marketing efforts and a complete lead generation system to drive business and capture it for the members of the network!
 

Q: Is there a fee associated with joining the program?

A: Yes. There is a fee associated with being a member of the Eaton Certified Contractor Network. 
ECCN subscription includes access to the exclusive ECCN website for you and your employees for a one time fee of $499

Q: How do I take a certification class?

A: There are two ways to take a certification class: in-person or virtually.
In-person – A one-day, 8 hour course. Lunch is provided for the participants.

Virtually – The same 8 hour course is split into shorter, 2-3 hour sections over multiple days and conducted through a virtual meeting platform.

Q: What does the certification class consist of? 

A: The certification training class covers:
Outdated technologies/techniques – What are they? How are they hazardous? How to identify them, etc.

Eaton’s product solutions – Whole house surge protection, AFCI, GFCI, reno products are all highlighted including a vast array of Wiring Device products. The technicians will understand what the products are, how they work, what the homeowner value is and how to present these to customers.

Consultative selling to homeowners – All technicians receive sales training on how to consult homeowners on problems and how to provide solutions.

Customer service – Eaton’s A+ service standard is discussed to help the owners and technicians understand how their appearance, actions and attitude can all affect the value that a homeowner places on them.

Q: When is the enrolled contracting company considered "certified"?

A: After one or more technicians attends a certification training session the company is considered certified.
It is at this time the contractor's name is put on the myhome.eaton.com website as a certified installer.

Q: Who do I contact if I have questions before applying?

A: You may contact us via phone at 1-888-328-6624 or message us by using our contact form here.