Eaton Authorized Rebuilder Warranty Claim Submission Guidelines 

Authorized Rebuilder Warranty 

Claim submission and payment for all warranty claims associated with the Authorized Rebuilder program will be done directly with the Authorized Rebuilder network. 

The Authorized Rebuilders can be contacted via the following information:

Drivetrain

Phone: 1-630-860-7474

Fax: 1-630-860-7256

Pacific Truck

Phone: 1-800-263-7619

Fax: 1-780-443-4869

Email: WarrantyProcessing@pacifictruck.com

Power Train

Phone: 1-800-999-3912, press 2 and ask for Eaton

Fax: 1-317-243-1439

Email: WarrantyProcessing@pwrtrain.com

TransAxle

Phone: 1-800-257-0444 x190

Fax: 1-856-665-4880

Email: WarrantyProcessing@transaxle.com

Chalk's

Phone: 1-800-231-5061

Fax: 1-713-672-2665

Email: sales@chalks.com

Truck Gears Inc. (TGI)

Phone: 1-562-594-6681

Fax: 1-562-594-5737

Email: greg@truckgearsinc.com

DEX

Phone: 1-888-631-3409

Fax: 1-336-291-9011

Email: customerservice@dexheavydutyparts.com

Warranty Coverage 

Warranties for units associated with the Authorized Rebuilder Program are warranted for 24 months/Unlimited miles from “Date of Retail Sale.” 

Warranty Claim Process

Once the repair has been made, complete the Authorized Rebuilder Warranty Claim Worksheet, attach an RO with pricing information, and file according to the contact information listed above.

• The Authorized Rebuilder Warranty Claim Worksheet should be used for all claims
• A copy of this worksheet can be obtained here (claim procedures link)
• A Real-Time Warranty (RTW) Claim Confirmation should be provided, if available
  • Online Claim Verification - if RTW was used to guide the repair, claim pre-approval can be viewed here (claim verification link)

The following information is to be provided on the warranty claim worksheet:

• Repair order number
• OEM dealer code
• Complete 17 digit VIN
• Fleet unit number
• Vehicle model number
• Vehicle vocation
• Vehicle owner name
• In-service date
• Failure date and mileage
• Model number of failed transmission
• Serial number of failed transmission
• Serial number of replacement transmission (if applicable)
• Date of retail sale of transmission
• Payee name, contact name and mailing address

The following information is to be provided on the repair order submitted:

• Itemized repair parts list, including part numbers and prices
• Amount requested for labor (number of hours and hourly labor rate)
• Description of customer complaint, failure, cause of failure and correction (repair)

Disposition of Warranty Parts

• Dealer will be notified by appropriate Authorized Rebuilder if parts or units need to be returned for review
  • Parts or units are not to be returned unless requested
  • Return shipping address will be provided when parts are requested
• Parts should be properly identified with repair order or claim number
• If parts are not requested, retain until payment for the claim is received