Roadranger Warranty Claim Submission Guidelines For Freightliner LLC Dealer Network

FLLC Standard Drivetrain Warranty

File claims for repairs on Freightliner, Western Star, Sterling and FCCC vehicles during FLLC Standard Drivetrain Warranty through Freightliner LLC. This applies to all repair facilities, including those on Roadranger Real Time Warranty. Century Plus, Select Used Truck, Mile Minder and School Bus warranties are Freightliner LLC standard warranties, and will continue to be administered by Freightliner LLC. Claims for repairs during FLLC Standard Drivetrain Warranty will not be paid on a direct basis.

Roadranger Extended Warranty

Real Time Warranty Claims - If Real Time Warranty has approved a claim for extended warranty, follow the instructions on your RTW Internet Confirmation sheet. Return parts, if required, and submit repair order as indicated on the instructions.

Not a Real Time Warranty Claim – Complete the Roadranger Warranty Claim Worksheet, attach the appropriate support documents and file according to the instructions on the worksheet. A copy of this worksheet can be obtained at roadranger.com/warranty or by calling 800-826-4357.

The following information is to be provided on the warranty claim worksheet:

• Repair order number
• OEM dealer code
• Complete 17 digit VIN
• Fleet unit number
• Vehicle model number
• Vehicle vocation
• Vehicle owner name
• In-service date
• Failure date and mileage at time of failure
• Model and serial number of failed transmission or axle, clutch build date code and installation code
• Serial number of replacement component (if applicable)
• Date of retail sale for service/replacement parts and Reman transmission claims
• Number of labor hours and hourly warranty labor rate requested
• Payee name, contact name and mailing address

The following information is to be provided on the repair order submitted:

• Itemized repair parts list including Eaton part numbers and prices
• Amount requested for labor (number of hours and hourly labor rate)
• Description of customer complaint, failure, cause of failure and correction (repair)

Disposition of Warranty Parts

• Dealer will be notified if parts or units need to be returned for review.
• Parts or units are not to be returned until requested.
• Parts to be properly identified with provided Eaton claim number. If parts are not requested, retain until payment for claim is received.
• Return shipping address will be provided when parts are requested.

Return Parts Shipping (routing) Instructions

Refer to Service Bulletin TMIB-0129 for shipping (routing) instructions for transmission, clutch, and claims

Notes for Roadranger Extended Warranty Claims

Claim Administration – These guidelines apply to repairs made on or after August 1, 2006. For repairs made prior to August 1, 2006, claims are to be filed through Freightliner LLC according to the guidelines in effect at the time of repair.

All claims submitted for direct payment will be paid according to the warranty guidelines published in the Roadranger Warranty Manual TCWY 0600 and the Roadranger Warranty Guide TCWY 0900.

FLLC Certified Dealer Program

The guidelines for the FLLC Certified Dealer Program do not apply to Roadranger Extended Warranty Claims. These guidelines apply only to claims processed through Freightliner LLC. Parts for Roadranger Extended Warranty Claims may be requested for inspection. If parts are requested for inspection and have been scrapped, the Roadranger Extended Warranty Claim may be denied.

Roadranger Extended Warranty Claims during 3 years/350,000 miles

If a claim is submitted for a vehicle in excess of the FLLC Standard Drivetrain Warranty but in service less than three years/350,000 miles, a copy of the Freightliner LLC Warranty Coverage Information Screen showing the Drivetrain Component Warranty must accompany the claim. The claim will not be paid until this documentation is provided.

Direct Claim Submission

The Roadranger Warranty Claim Worksheet is to be used only for claims where prior warranty approval has not been received. If you have contacted your Roadranger representative and received warranty approval for the repair, the claim must be submitted to your Roadranger representative for payment. Follow the guidelines under the Roadranger Extended Warranty section to submit claims for repairs made to vehicles other than Freightliner, Western Star and Sterling vehicles for Roadranger Extended Warranty. Claims will not be paid direct for repairs made during OEM warranty for any vehicle.

Online Claim Status Update

Once a claim has been entered into the Roadranger Warranty System, the claim status can be viewed online at: http://www.roadranger.com/Roadranger/warranty/ClaimVerification/index.htm

Service Parts Warranty

Claims for service parts, Reman transmissions, Eaton Rebuilt transmissions, New Unit Exchange transmissions, Service Unit transmissions and Exchange Carriers are to be filed through Freightliner LLC. Claims for these products will not be paid on a direct basis.

Clutch Warranty

File all claims during FLLC Standard Drivetrain Warranty through Freightliner LLC. Claims for clutches with purchased extended warranty are to be processed direct with Eaton according to the guidelines outlined above in the Roadranger Extended Warranty section.