RMA request for FHF Devices

STEP 1:
To return equipment for warranty and non-warranty repair, please begin by fully completing the RMA form below.

Once you have submitted the form you will be directed to a confirmation page. After your submission is processed you will receive an email.

An RMA number email will be issued as quickly as possible. An RMA number must be issued before we can receive your product and perform any services. Shipping devices to us without an RMA number will cause delays in the processing.

STEP 2:
Shipping your product after receiving your RMA:

Ship your return to the following address, ensuring that the RMA number is clearly visible on the package label and delivery note.

    FHF Funke+Huster Fernsig GmbH
    Gewerbeallee 15-19
    45478 Mülheim an der Ruhr
    Germany

If you do not have adequate cardboard packaging available, we can provide proper packaging for a small fee. Please indicate this in the "other comments" field of the RMA form.

Upon receipt of the returned goods, we will inspect them and provide a cost estimate as soon as possible.

CONTACT INFORMATION

First Name*

Last Name*

Company*

Customer no. (if available)

Email Address*

Country*

Street Address*

Postcode*

Business Phone*

Fax

Delivery address (if deviating)

TECHNICAL INFORMATION

Contact for technical questions*

Phone number*

Email *

Details of the items you wish to send back to us.*

Order / Invoice no. (if available)

Serial Number*

Desired date for sending back

Error description (as detailed as possible)*

I hereby confirm that the goods sent in for repair have not been used in environments hazardous to health. If they have been used in environments hazardous to health, I confirm that they have been cleaned according to guidelines of work, health and safety (if you cannot confirm any of the above, please enclose a written document signed by a responsible person who can confirm).

Please check this box to agree to the above terms.*

Other comments

By submitting this form, I agree that the personal data that I provide can be shared with Eaton, channel partners and third-party providers working on behalf of Eaton in accordance with the Eaton Privacy Policy and in compliance with applicable data privacy laws.

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I agree to be informed regularly about Eaton products, promotions and news. I understand and agree that Eaton will use my data to personalize marketing communications. I agree that the personal data that I provide can be shared with Eaton Corporation plc in Ireland, Eaton Corporation in the United States of America and for storage in electronic marketing databases hosted in Canada. Any use of my personal data will take place in compliance with the relevant and applicable data privacy laws and the Eaton Privacy Policy. I can withdraw my consent to receive marketing communications at any time by contacting Eaton.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.

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RMA request for FHF Devices

CONTACT INFORMATION

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RMA request for FHF Devices

CONTACT INFORMATION

TECHNICAL INFORMATION

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