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Eaton rol byod
Explore our newest acquisition – Boyd Thermal
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Industry-first collaboration
Learn how we’ve joined forces with Siemens Energy to fast-track data center construction and reduce deployment timelines by up to two years.
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Eaton rol byod
Explore our newest acquisition – Boyd Thermal
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Mondays through Fridays, excluding Eaton observed holiday hours

Brightlayer North America

Product Phone number and menu options e-mail Hours of operation
Brightlayer Distributed IT and Distributed IT - Lite (former DITPM) 877-ETN-CARE (386-2273) Option 2,9,1,1 brightlayerdcsupport@eaton.com 8am-5pm EST
Brightlayer DCIM (Data Center Infrastructure Management, former DCPM) 877-ETN-CARE (386-2273) Option 2,9,1,1 brightlayerdcsupport@eaton.com 8am-5pm EST
Brightlayer EPMS  (Electrical Power Monitoring System)  877-ETN-CARE (386-2273) Option 2,9,1,1 brightlayerdcsupport@eaton.com 8am-5pm EST
Brightlayer Power 877-ETN-CARE (386-2273) Option 2,9,2 blsupport@eaton.com  8am-5pm EST
Remote Monitoring-Industrial 877-ETN-CARE (386-2273) Option 2,9,2 blsupport@eaton.com  8am-6pm EST
Brightlayer Lighting  877-ETN-CARE (386-2273) Option 2,9,2 blsupport@eaton.com  8am-5pm EST
Asset Performance Manager (APM) 877-ETN-CARE (386-2273) Option 2,9,2 blsupport@eaton.com 8am-5pm EST
Intelligent Power Monitoring (IPM) 877-ETN-CARE (386-2273) Option 2,9,1,2 or 800-356-5737 option 2 softwareconnectivityts@eaton.com 8am-5pm EST
Intelligent Power Protector (IPP) 877-ETN-CARE (386-2273) Option 2,9,1,2 or 800-356-5737 option 2 softwareconnectivityts@eaton.com 8am-5pm EST
Connectivity Cards (relay cards and network cards) 877-ETN-CARE (386-2273) Option 2,9,1,2 or 800-356-5737 option 2 softwareconnectivityts@eaton.com 8am-5pm EST
PredictPulse Remote Service 877-ETN-CARE (386-2273) Option 2,9,1,2 or 800-356-5737 option 2, 5 softwareconnectivityts@eaton.com 8am-5pm EST
Power Distribution Monitoring and Control  877-ETN-CARE (386-2273) Option 2,5,1,1  mrsupport@eaton.com 8am-6pm EST

Brightlayer EMEA

Product Phone number and menu options e-mail Hours of operation
Intelligent Power Monitoring (IPM)  - softwaresupportpq@eaton.com 8.30-17.30 CET
Brightlayer Distributed IT and Distributed IT - Lite (former DITPM)  - softwaresupportpq@eaton.com 8.30-17.30 CET
Brightlayer DCIM (Data Center Infrastructure Management, former DCPM)  - softwaresupportpq@eaton.com 8.30-17.30 CET
Brightlayer EPMS   - softwaresupportpq@eaton.com 8.30-17.30 CET
Brightlayer Power  - softwaresupportpq@eaton.com 8.30-17.30 CET
Cloud-PS  - blsupportemea@eaton.com 8.30-17.30 CET

Brightlayer APAC

Product Phone number and menu options e-mail Hours of operation
Intelligent Power Monitoring (IPM)  - apacdatacentersupport@eaton.com 12:00 PM - 9:00PM IST
Brightlayer Distributed IT and Distributed IT - Lite (former DITPM)  - apacdatacentersupport@eaton.com 12:00 PM - 9:00PM IST
Brightlayer DCIM (Data Center Infrastructure Management, former DCPM) - apacdatacentersupport@eaton.com 12:00 PM - 9:00PM IST
Brightlayer EPMS  - apacdatacentersupport@eaton.com 12:00 PM - 9:00PM IST
Brightlayer Power - blsupport@eaton.com  12:00 PM - 9:00PM IST

Brightlayer SaaS Offerings Maintenance Windows

Currently our offers do not follow fixed maintenance windows. Customers will receive communications on upcoming planned maintenance windows. Any changes to this policy will be updated here. 
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
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