Download document () of 20

Eaton 9PXM, 9170+, FERRUPS (4.3 - 18 kVA) UPS startup, warranty and support overview

Our UPS and battery systems are backed by a standard factory warranty, so you know you’re getting the performance and reliability you need. The chart below details the startup and warranty coverage for your UPS, battery and power distribution equipment.

Services available for 9PXM, 9170+, FERRUPS (4.3-18 kVA) UPS

STARTUP INCLUDED

Available for purchase

WARRANTY AND INCLUDED SERVICE*
  • 2-year parts, 90 days onsite labor from date of purchase*
     
  • Depot exchange available
     
  • 24x7 Customer Reliability Center triage and dispatch
     
  • 24x7 technical support access
     
  • Lifetime load and protection guarantee

*The period covered in this warranty for product installed (and currently located) in the 50 United States and District of Columbia is 24 months from the date of product purchase or 30 months from the date of product shipment, whichever occurs first, for parts coverage and 90 days from the date of product purchase for labor coverage. The period covered by this warranty for product installed (and currently located) outside of the 50 United States and District of Columbia is 24 months from the date of product purchase or 30 months from date of product shipment, whichever comes first, for parts coverage.

SUPPORT SERVICES AVAILABLE FOR PURCHASE
PREDICTPULSE REMOTE MONITORING SERVICE*
  • Available for purchase (excluding FERRUPS)
     
  • Connectivity parts required

*PredictPulse remote monitoring service, where available, requires customer enrollment, connectivity parts and self-installation. Customers can receive a 90-day free trial by self-installing PredictPulse using the wizard installer tool and any needed connectivity parts.

EATON LIMITED FACTORY WARRANTY

Eaton Limited Factory Warranty applicable to each product for additional details and limitations. Product startup is defined as being performed by an Eaton Customer Service Engineer or agent. Learn more about 9PXM, 9170+, Ferrups FX and FERRUPS limited factory warranty.

Request startup of your Eaton UPS today

Questions about the services offered?